Your Questions, Answered
Quick guidance on CCTV, intruder alarms, access control and fire alarm servicing — plus how to request a quote and what to expect.
Quick, clear answers about our fire & security services, coverage and how we work.
We provide installation, maintenance and upgrades for CCTV, intruder alarms and access control systems. We also support fire alarm servicing/maintenance for domestic and commercial clients, plus subcontract support for larger contractors and facilities teams.
Use the “Get a Quote” button, call us, or send a message with your postcode and what you need (e.g., CCTV, intruder alarm, access control, or maintenance). If helpful, we’ll arrange a short site visit to confirm coverage, cable routes and requirements before pricing.
Yes. We install new systems and also upgrade or extend existing systems (additional cameras, extra doors, replacement panels/recorders, power supplies, and fault rectification) depending on what you already have in place.
Warranty depends on the manufacturer and the specific equipment installed. We’ll confirm warranty terms on your quote/invoice. Workmanship is completed to a professional standard and we provide practical aftercare guidance following installation.
The quickest way is by phone or WhatsApp. For non-urgent requests, email is also fine. If you’re reporting a fault, please include your address, system type/brand (if known), and a short description of the issue.
Frequently Asked Questions
Explore our services with these common questions.
What types of security systems do you provide?
We provide CCTV systems (IP and HD options), intruder alarms (wired or wireless) and access control solutions (standalone and networked, depending on site needs). We also offer maintenance, fault finding and upgrades across all systems.
How can I choose the right system for my needs?
We start with a quick assessment: what you’re protecting, the main risks (entry points, blind spots, traffic flow), and how you want to manage the system day-to-day. We then recommend a practical setup that balances security, usability and budget — without unnecessary complexity.
Are your systems suitable for commercial properties?
Yes. We work with homes and businesses, including offices, retail units, warehouses and small industrial sites. We can support planned maintenance, reactive fault finding and upgrades, and we’re also available for subcontract support on larger delivery programmes.
What is the installation process like?
Typically: (1) brief discussion and/or site visit, (2) design/coverage plan and quotation, (3) installation with tidy cabling and secure fixings, (4) configuration and testing, and (5) handover so you can use the system confidently.
How do I maintain my security equipment?
Keep lenses/externals clean where safe to do so, avoid obstructing detectors/cameras, and report changes that may affect performance (new lighting, building work, network/router changes). For best reliability, we recommend periodic maintenance to check recording, power, battery health, door hardware alignment and system settings.
Do you offer emergency call-outs?
Yes, subject to availability. Contact us by phone/WhatsApp with your postcode, system type and the issue, and we’ll confirm the next available attendance.
Can I customize my security system?
Yes. Systems can be tailored by coverage areas, camera resolution, detector types, access permissions, schedules and user roles. We can also expand an existing setup — for example adding cameras, upgrading a recorder, or adding additional controlled doors.
Do you cover my area?
We’re based in Telford and cover Shrewsbury and the wider West Midlands. If you’re unsure, send your postcode and we’ll confirm availability.
How do I contact customer support?
For urgent issues (system down, repeated alarms, site access problems), phone/WhatsApp is fastest.
Do you offer security assessments?
Yes. For installations and upgrades, we can complete a practical on-site assessment covering entry points, camera placement, door condition/hardware, and system usability. This helps ensure the solution is fit for purpose and priced correctly.
What does the installation fee include?
Installation typically includes system fitting, cabling/containment (as agreed), configuration, testing and handover. Any optional extras (additional devices, specialist access equipment, out-of-hours work, or major building/cabling constraints) will be clearly itemised on the quote.
Do you offer maintenance plans?
Yes. We offer planned maintenance for CCTV, intruder alarms, access control and fire alarm servicing (where applicable), helping reduce faults and keep systems reliable year-round.